Reviews Plus helps your business build credibility on autopilot
Collect reviews, build trust, and grow your reputation online - automatically
How it works
FAQ's
Why are review requests so important?
Reviews are a key part of building your online presence and reputation. They help improve your Google profile, provide social proof for potential customers, and enhance your website by showing real feedback. Online reviews also play a role in search rankings, making them an important factor for attracting new customers.
What platforms can I collect reviews on?
It depends on your business and which platforms you use. Common options include Google, Facebook, and TripAdvisor. If you don’t have a Google profile, we recommend using Facebook to collect reviews.
Can we use more than one platform so customers can choose where to leave their review?
Yes. You can include multiple platforms in the review request, allowing customers to pick the one they prefer or have access to. This can help increase the likelihood of receiving a review, as it gives customers flexibility.
How will you connect to my accounts?
We’ll need access to your Google profile (manager access) to connect and run the service. For Facebook, you can either make us an admin temporarily or we can send you a secure page to log in yourself. This ensures your accounts stay safe while the service is set up.
What's in my branded email?
There are two email templates customised for your business with your logo and information. The first is the initial review request, and the second is a follow-up sent a week later if the customer hasn’t responded. The follow-up is worded slightly differently to politely remind them. The text for both emails was approved by you before we set up the service.
Can I change my email templates?
Yes! If you’d like to make any changes to the email templates, just send us an email and we’ll update them for you. This ensures your emails remain correctly formatted and fully integrated into the workflow, so everything, from sending to follow-ups, works smoothly.
Why would I delay sending a review request by 7 days?
You can choose to send a review request either straight away or after 7 days. Sending it immediately is useful if you want quick feedback and the timing feels right, while delaying by a week can give your customer a little time to settle in after your service. Which option works best can depend on your business and your customers.
Can I accidentally send a customer the review request twice?
No. The system automatically detects if a customer has already received a review request, so duplicate emails won’t be sent.
What if my customer clicks the review link the first time - will they still get a reminder?
No. Once a customer clicks the review link, the system recognises it and will not send the follow-up email. The reminder only goes to customers who haven’t clicked the link within the week.
What if the customer clicks the review link but doesn’t leave a review?
If a customer clicks the link but doesn’t submit a review, the system still counts that as “clicked,” so a follow-up email won’t be sent automatically. You can choose to reach out manually if you’d like to encourage them to complete it.
How will I know if my client got the email?
You’ll receive a confirmation email every time you submit a review request, so you can be sure it was sent successfully.
How many reviews can I send?
It depends on your business and how many customers you serve. A good approach is to request reviews individually after each service or sale if that's manageable. Sending a large number of requests all at once isn’t recommended, as this can sometimes raise flags with Google. Spacing requests out naturally helps maintain your profile’s integrity and ensures the best results.
How does the website feed work?
Once a customer submits a review through a review platform like Google, Facebook or Trip Advisor, it automatically appears on your website. The feed updates in real time, so visitors to your site always see the latest reviews.
Reviews below 4 stars won’t appear on your website, as the website will only show your best reviews.
What is the QR code and how do I use it?
The QR code sends customers to your review platform. You can print it, display it in your store, or hand it to customers so they can quickly access the review form on their phone.
It’s an easy option to encourage reviews on the spot if email isn't suitable.
Can I test the email system?
You can test it by sending yourself a review request using the form. Keep in mind that if you click the review link during testing, the system will count it as “clicked,” so a follow-up email won’t be sent automatically. Also, if you send it to the same email address again, the system won’t send it a second time, so you’ll need to use a different email address. This lets you see the workflow in action without affecting real customer requests.
Do you guarantee more reviews?
Reviews are challenging to get at the best of times, so we can’t guarantee what actions your customers make. However, our system makes it easy to request reviews and automates follow-ups, which significantly increases the chances of receiving feedback - we use it ourselves and love it.
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